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Stephanie Jade Wong

Experience

Customer Care Social Media and Email Representative at IPSY (2014 – present)

• Edited first internal cookbook for inclusion and diversity initiative.
• Created copy for a new IPSY-created brand.
• Project manager in charge of writing and editing social media responses, email copy and FAQs in the new brand voice. Gathered a team of 8-10 stakeholders and collaborated with editorial and marketing teams.
• Co-managed a project to design and order 1K cards and supplies, while staying under budget. Organized and facilitated card-writing stations. Ensured all cards were stamped and mailed.
• Interact with members across social media and email via Conversocial and Kustomer platforms.
• Create weekly internal newsletter.
• Organized and created schedule of monthly content for @IPSYcare Twitter.

Freelacne Writer and Editor for Alexis Damen (2019 – 2020)

• Wrote and edited email campaigns and blog posts.
• Wrote, edited, sourced photos, and scheduled Instagram posts.
• Engaged with followers on Instagram.
• Sourced photos optimized for SEO for blog posts.

*Clients included: Alexis Damen, The Haven Detox, Love, Indie B., and Hustle Amsterdam.

Editorial Intern at Shine (2017 – 2018)

• Created Instagram Stories and posted daily content.
• Transcribed, timestamped and QA’ed 20+ scripts and audio tracks for iOS app.
• Sourced photos and wrote stories to build in Contentful CMS with basic HTML to optimize for SEO.
• Created a company promotional video.

See more work history on LinkedIn here.